01 Audits
- Certification audits according to DIN EN ISO 9001:2015
- AIM SMETA 4-Pillar Audits (Ethical Trade Audits)
- Supplier audits/social compliance (ETI, BSCI, SA 8000)
- Hotel, spa, wellness, medical wellness quality audits
- Service quality audits
02 Mystery checks
Quality Consulting is a recognized and approved provider for mystery checks according to the German Hotel Classification (Link to https://www.hotelstars.eu/country-sites/germany/system/description/). Next to the GHC guidelines, we have developed our own criteria for hotels and spas which are continuously improved.
We provide mystery checks also for:
- Airlines
- Gastronomy
- Clinics/medical practices
- Spa hotels and day-spas
03 Consulting, project management, training
On-site quality analysis for Hotels
Introducing quality management systems for hotel industry and gastronomy.
- We offer trainings for service staff and managers to improve service quality and leadership skills.
- We support you with our own network of suppliers in decorating and equipping your hotel or spa.
- We support medical centers and institutions during the implementation of the QM-system QEP (Quality and evolvement of the practice) set by the National Association of Statutory Health Insurance KBV Berlin. (Link to http://www.kbv.de/html/qep.php)
Explore our consulting services to find ways we can support you!
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© Quality Consulting Bernard Neef 2018
Telefon: 0049 6105 918020
E-Mail: bernardneef@quality-consulting.eu