Our range of services 

01 Audits

  • Certification audits according to DIN EN ISO 9001:2015
  • AIM SMETA 4-Pillar Audits (Ethical Trade Audits)
  • Supplier audits/social compliance (ETI, BSCI, SA 8000)
  • Hotel, spa, wellness, medical wellness quality audits
  • Service quality audits

02 Mystery checks

Quality Consulting is a recognized and approved provider for mystery checks according to the German Hotel Classification (Link to https://www.hotelstars.eu/country-sites/germany/system/description/). Next to the GHC guidelines, we have developed our own criteria for hotels and spas which are continuously improved.

 

 

We provide mystery checks also for:

  • Airlines
  • Gastronomy
  • Clinics/medical practices
  • Spa hotels and day-spas

03 Consulting, project management, training

   On-site quality analysis for Hotels

 

   Introducing quality management systems for hotel industry and gastronomy.

 

  • We offer trainings for service staff and managers to improve service quality and leadership skills.
  • We support you with our own network of suppliers in decorating and equipping your hotel or spa.
  • We support medical centers and institutions during the implementation of the QM-system QEP (Quality and evolvement of the practice) set by the National Association of Statutory Health Insurance KBV Berlin. (Link to http://www.kbv.de/html/qep.php)
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Explore our consulting services to find ways we can support you!

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© Quality Consulting Bernard Neef 2018
Telefon: 0049 6105 918020
E-Mail: bernardneef@quality-consulting.eu